FAQ

Answers are grouped by topic. Each one links to the page with the full explanation.

Access and account

How do I get an account?

There are three ways. Your account manager, or a Team Admin of your project, can create the account for you — you then get a “Welcome to GripIQ” email with a Set up your account button that lets you choose a password. You can request a subscription yourself through the onboarding form; GripIQ sets the project up and emails you when it is ready. You can also register at the sign-in page, but a self-registered account has no project until someone gives you access. See Getting started.

I didn’t receive the verification email. What now?

Wait a few minutes and check your spam folder. If it still has not arrived, sign in and use Resend verification email on the Verify your email page. If you registered with an address that already has an account, GripIQ emails that existing account instead of creating a second one — look for a message with a Reset your password button. See Your account.

I forgot my password.

On the sign-in page, select Forgot password, enter your email address, and select Send reset link. Open the link in the email and set a new password. Passwords must be at least 15 characters — a memorable phrase works well. If your account signs in with Microsoft, the reset link is not sent; use the Microsoft sign-in option instead. See Your account.

Why must I sign in with Microsoft?

Two groups of accounts always use Microsoft sign-in: accounts with admin rights, and accounts on the GripIQ team’s own email domain. If you try a password on such an account you get “Admin accounts must sign in via Microsoft.” Use the Staff link in the footer of the sign-in page, next to Documentation, Status, and Contact. Everyone else signs in with email and password.

Can I change the language?

Yes. GripIQ is available in English, Dutch, German, and French. Click your avatar at the top right of the header, open Language, and pick a language — or choose Automatic (browser language) to follow your browser. The choice applies to your account on every device; numbers, amounts, and dates follow it too. See Manage your account.

How do I log out?

Click your avatar at the top right of the header and select Log out. Logging out clears the session, so pages you already visited cannot be reopened with the browser’s back button.

How do I contact GripIQ?

Click your avatar at the top right of the header and select Contact. Pick a subject, write your message, and select Send message; a person replies by email within one week. The same Contact link is on the sign-in page. For changes to your project or subscription, your account manager remains the fastest route — their details are at Settings → Subscription. See Manage your account.

How do I cancel my account?

Open Account settings and select Request account deletion in the Delete account card. The contact form opens with the subject Account cancellation already selected. A person reviews every request within one week — nothing is deleted automatically. See Manage your account.

Can I use GripIQ with a keyboard or a screen reader?

Yes. Every control is reachable with Tab and shows a visible focus ring, Skip to content jumps past the navigation, form errors are announced and tied to their field, and the overview charts carry a text alternative. See Accessibility.

How do I check whether GripIQ is down?

The sign-in page links to Status, the GripIQ status page, next to Documentation and Contact. Check it before reporting an outage — it is reachable without an account. See Troubleshooting.

Projects and setup

I see “You have no active projects yet”. What does that mean?

Your account works, but it is not a member of any project. You cannot add yourself to a project. Ask a Team Admin of the project, the person who invited you, or your account manager to add you. As soon as you are added you receive a “You’ve been added to {project}” email with a Go to project button. See Projects and Team.

How do I add a brand, competitor, persona, website, or social account?

Most of them you add yourself, within your plan’s limits, under Settings. A Team Admin adds a brand or competitor with Add brand on Settings → Brands, changes it with Edit brand, and adds a website or social account on the brand’s page with Add website or Add social account; GripIQ confirms a social account before it collects posts. Team Members and Team Admins can Track or Dismiss a brand GripIQ discovered, and add personas with Add persona or Generate with AI on Settings → Personas. To remove a brand, website, or social account, contact your account manager. See Brands and Personas.

Can I edit project settings?

The project settings page is read-only: the Project context card (project name, goals, language, market, sectors, and business models) and the scan schedule are managed for you. What else you can change under Settings depends on your role. Team Members and Team Admins can create, edit, and delete Tags, which you use to organise prompts and keywords; with the Contributor role you can only assign existing tags. Team Admins also manage who has access on the Team members tab and, when a connectable service exists, connect the project’s own accounts on the Connections tab. For anything else, contact your account manager via Settings → Subscription. See Projects and Team.

What can I do with my role?

Every person in a project has one of three roles: Team Admin, Team Member, or Contributor. Whoever requested the project starts as Team Admin; colleagues who join later start as Team Member. Contributor is the most restricted role, and only a Team Admin assigns it deliberately. Every role sees every page, can add, edit, and delete single prompts, add and delete single keywords, assign tags, vote on insights, and use the assistant. Team Members and Team Admins can also delete several items at once, create and edit tags, use Smart generate, select Track on related keywords and on discovered brands, add personas, export CSV files, and change an insight’s status. Only a Team Admin adds and edits brands, websites, and social accounts, adds and removes people, and changes their role. A role applies to every project you belong to, not just one. To get a different role, ask a Team Admin or your account manager. See Team.

How do I switch projects?

Use the project switcher in the top-right of the header. It lists every project you belong to, in alphabetical order, with a check mark on the current one. Selecting a project opens its dashboard. If only one project is listed, that is the only one you have access to. See Projects.

Data and scans

How often is data collected?

On your project’s scan schedule, which is Daily, Weekly, or Monthly (or Disabled). The same schedule drives all four channels: prompts, keywords, social accounts, and websites. Open Settings → Settings to see the interval, the item counts per channel, and when the next scan is due. A new project starts on Daily, with its first scan about an hour after the project is created. The schedule is set for you; ask your account manager to change it. See How GripIQ works.

Can I trigger a scan manually?

No. There is no “scan now” or “refresh” button anywhere in the app. Scans run automatically on your project’s schedule, and results appear as they arrive. The actions you start yourself are adding prompts and keywords, generating prompt suggestions, tracking a related keyword, exporting answers to CSV, and asking the assistant a question. Generating suggestions, tracking a related keyword, and exporting are not available to the Contributor role. A prompt or keyword you add is picked up by the next scheduled scan.

Why is there no data yet?

New projects have nothing to show until their first scan completes. Until then, Prompts → Answers and the Keywords, Socials, and Web overviews show First scan pending with the text “Results appear here once the first scan completes” and the expected time. Once a channel has scanned, a line beside the filters on the overview pages reads “Data as of …” followed by “next scan …”, so you can see how old the data is and when the next run is due. Keyword pages show “No scan data” or “SERP scan pending”; search volume and related keywords fill in over later runs. The full schedule is under Settings → Settings.

Why does share of voice show “Share of Voice could not be calculated”?

Because there is nothing to divide. Either no AI answers have been collected yet, or answers exist but none of them mention any of your own brands. Use Go to Prompts on the dashboard card to check your prompts: prompts that never name your category or your brand rarely produce brand mentions. See Prompts.

Are X and Pinterest supported?

Yes, for accounts that are already set up. GripIQ collects posts from Facebook, Instagram, LinkedIn, TikTok, YouTube, X, and Pinterest, and all seven appear in the Socials platform filter. When a Team Admin adds a social account in the app, X and Pinterest are not offered yet; ask your account manager to add an account on those platforms. See Socials.

Is my data used to train AI models?

When GripIQ sends your prompts to the AI models (ChatGPT, Gemini, Claude), each request explicitly asks the provider not to use your data for training and, where the model allows it, not to store it. It is a request that GripIQ sends with every call, not a guarantee GripIQ can give on the provider’s behalf. For questions about how your data is handled, contact your account manager.

Prompts

Which AI models answer my prompts?

ChatGPT, Gemini, and Claude — one AI model each — answer every active prompt, and Google AI Mode, Google’s AI answer in Search, answers it as a fourth assistant. For each active prompt, each model is asked the question separately, so you can compare what a real user of each assistant is told. GripIQ uses the model each assistant serves its own users by default and follows along when that changes. Each active prompt also gets a Google AI Mode answer per scan — the AI answer in Google Search, matched to the prompt’s region (or else the project’s market) — which appears as its own assistant, separate from Gemini. The Models KPI on the Prompts overview shows how many distinct models produced answers in the selected period; Google AI Mode counts as one model of its own there. See Prompts.

How do I add prompts?

Open Prompts → Prompts and select Add prompts. Type or paste your prompts, one per line, and confirm; blank lines and prompts you already track are skipped. Hovering the button shows how many prompts your plan still allows, and a list longer than that is refused as a whole, not trimmed. To let GripIQ suggest prompts instead, select Smart generate (labelled Auto-generate when the project has no personas), choose a persona, pick a count, and select Generate; new prompts arrive with status Suggested for you to approve. Smart generate is not available to the Contributor role. See Add prompts.

What does Visibility mean?

Visibility is the percentage of answers in the selected date range that mention any of your own brands. It answers “how often do the AI assistants bring us up at all”. It is not the same as share of voice, which compares your mentions against every monitored brand. Both appear on the Prompts overview. See Read the overview.

What are Sources?

When an AI model searches the web while answering, GripIQ stores the pages it consulted. Open any answer and the Sources list shows those pages with their title and domain; each opens in a new tab. The Top domains card on the Prompts overview aggregates them into “sources that AI models cite most frequently in their answers”. See Inspect answers.

Can I export answers?

Yes. On Prompts → Answers, select Export CSV to download the answers that match your current filters. A single prompt’s answers can be exported from its detail page, where Export CSV appears once the prompt has at least one answer. Export is not available to the Contributor role. The file uses semicolon-separated columns: prompt, answer, model, brands mentioned, sentiment, date. See Inspect answers.

Keywords

How do I add keywords?

Open Keywords → Keywords and select Add keywords. Type or paste your keywords, one per line, and confirm; blank lines and keywords you already track are skipped. Hovering the button shows how many keywords your plan still allows, and a list longer than that is refused as a whole, not trimmed. Team Members and Team Admins can also select Track next to a suggestion in the Related keywords card on a keyword’s detail page. New keywords are scanned on the next run. See Add keywords.

What do position 21 and “Not ranking” mean?

GripIQ scans the first 20 search results. If your domain is not in that range for a keyword, the position state reads Not ranking, and on the opportunity matrix the keyword is plotted at position 21 so it stays visible at the bottom of the chart. No scan data is different: it means no scan result exists yet for that window, not that you rank badly. See Keywords.

Why does a keyword show “No monthly volume data yet”?

The Monthly search volume card on a keyword’s detail page draws the last 12 months of search volume. Until that history exists for the keyword, the card reads “No monthly volume data yet.” Search volume is refreshed for tracked keywords over time, so the card fills in by itself. Nothing is broken and there is nothing to configure. See Keyword detail.

What is the opportunity matrix?

It is the single card on Keywords → Strategy. Each bubble is a tracked keyword: the horizontal axis is monthly search volume, the vertical axis is your SERP position (1 = best), bubble size is cost-per-click, and colour is search intent. The quadrants are Cash cows, Quick wins, Niche champions, and Don’t bother; bottom-left is high volume with a low rank, so those are the quick wins. Selecting a bubble opens the keyword. See Keywords.

Insights

When are insights generated?

Once a week, in the early hours of Monday. One run covers all four channels — Web, Social, AI, and Keywords — and looks at the previous seven days. Insights arrive with status Published and count as open until you act on them. The Insights icon in the navigation rail carries a badge with the open count. See Insights.

Why is insight generation paused?

Because nobody has acted on the existing insights. If a project already has insights and no insight status changed in the last seven days, the weekly run is skipped and the banner “Weekly insight generation is paused” appears on the dashboard and the Insights list. Once someone with the Team Member or Team Admin role applies, schedules, postpones, or rejects an insight, generation resumes at the next weekly cycle by itself; the Contributor role cannot change an insight’s status. See Insights.

What is the difference between Postpone and Schedule?

Schedule puts the insight on a date in the calendar — you pick a date and it appears there as planned work. Postpone parks it: you pick a reason (Discuss, Later, Needs info, or Other, with a note required for Other) and may add an optional revisit date. Use Schedule when you know when it happens, Postpone when you do not. See Insights.

Can I give feedback on an insight?

Yes. Every insight has Vote helpful and Vote not helpful buttons; your vote is stored per user and it does not change the insight’s status. As the app puts it: “Your feedback helps us make better and more relevant recommendations.” Voting also works from the insight modal on the dashboard. See Insights.

Ask GripIQ

What is Ask GripIQ, and can the assistant change my data?

Ask GripIQ is the assistant behind the round button at the bottom right of every project page. Every role can use it; if you do not see the button, ask your account manager. It answers questions from the current project’s prompts, keywords, socials, insights, and the summaries of its context documents. It only sees the current project and it can be wrong, so check anything you act on. It cannot change anything — if you ask it to create, edit, or delete something, it tells you where in the app you can do that yourself. Questions about other projects, billing, or administration are outside what it can see; it refers you to your account manager. See Ask GripIQ.

Why does the assistant say “Daily limit reached”?

Every plan includes a daily allowance of assistant tokens per project. When it is used up, the panel shows Daily limit reached. with the time it resets, and the assistant stops answering for the rest of the day; you can still read the conversation. The allowance resets at midnight UTC and affects nothing else in the project. Current usage shows as Assistant tokens per day on Settings → Subscription; the allowance per plan is on Plans. See How quotas work.

Where do I find the release notes in the app?

After a GripIQ update, the first page you open shows a What’s new window with the release notes you have not seen yet; select Got it to close it. To read them again later, click your avatar at the top right of the header, open Account settings, and scroll to the What’s new card, which lists the last ten releases. See Manage your account.

Plans and quotas

Where do I see my limits?

On Settings → Subscription. The Quotas card shows current usage against your plan limits as “used / max” with a bar per quota: brands, personas, prompts, keywords, insights, team members, and Assistant tokens per day. Usage is counted live, so it reflects what is in the project right now; the assistant row counts today only and starts again from zero every day. The exact numbers per tier are listed on Plans.

What happens when I hit a limit?

The action is refused with the message “You’ve reached your … limit (…). Upgrade your plan to add more.” You keep everything you already have; you just cannot add more of that item. Over-quota values appear in red on the Quotas card, which can happen if your plan changed after the items were created. See Plans.

How do I upgrade?

There is no self-service upgrade or payment in the app. Contact your account manager, whose name and email address are on the Your account manager card at Settings → Subscription. They adjust the subscription, and the new limits apply as soon as it is updated. See Plans.

What happens when my subscription ends?

Without an active subscription every limit becomes zero: no new scans run, no weekly insights are generated, and nothing new can be added. The Subscription page then reads “No active subscription — This project has no active subscription.” Data already collected stays visible. Subscriptions can renew automatically; contact your account manager to check yours. See Plans.