FAQ

Answers are grouped by topic. Each one links to the page with the full explanation.

Access and account

How do I get an account?

There are three ways. Your account manager can create the account for you — you then get a “Welcome to GripIQ” email with a Set up your account button that lets you choose a password. You can request a subscription yourself through the onboarding form; GripIQ sets the project up and emails you when it is ready. You can also register at the sign-in page, but a self-registered account has no project until someone gives you access. See Getting started.

I didn’t receive the verification email. What now?

Wait a few minutes and check your spam folder. If it still has not arrived, sign in and use Resend verification email on the Verify your email page. If you registered with an address that already has an account, GripIQ emails that existing account instead of creating a second one — look for a message with a Reset your password button. See Your account.

I forgot my password.

On the sign-in page, select Forgot password, enter your email address, and select Send reset link. Open the link in the email and set a new password. Passwords must be at least 15 characters — a memorable phrase works well. If your account signs in with Microsoft, the reset link is not sent; use the Microsoft sign-in option instead. See Your account.

Why must I sign in with Microsoft?

Two groups of accounts always use Microsoft sign-in: accounts with admin rights, and accounts on the GripIQ team’s own email domain. If you try a password on such an account you get “Admin accounts must sign in via Microsoft.” Use Login using your Microsoft account on the sign-in page. Everyone else signs in with email and password.

Can I change the language?

Yes. GripIQ is available in English, Dutch, German, and French. Click your avatar at the top right of the header, open Language, and pick a language — or choose Automatic (browser language) to follow your browser. The choice applies to your account on every device; numbers, amounts, and dates follow it too. See Manage your account.

How do I log out?

Click your avatar at the top right of the header and select Log out. Logging out clears the session, so pages you already visited cannot be reopened with the browser’s back button.

Projects and setup

I see “You have no active projects yet”. What does that mean?

Your account works, but it is not a member of any project. Project membership is granted by GripIQ, not by you. Contact your account manager or the person who invited you and ask to be added. As soon as you are added you receive a “You’ve been added to {project}” email with a Go to project button. See Projects.

How do I add a brand, competitor, persona, website, or social account?

You do not add these yourself. Brands, competitors, personas, websites, and social accounts are set up for you — contact your account manager via Settings → Subscription. The Brands and Personas pages show the current setup and are read-only. See Brands and Personas.

Can I edit project settings?

The project settings page is read-only: project name, description, goals, language, market, sectors, business models, and the scan schedule are all managed for you. The one thing you can edit is Tags, which you use to organise prompts and keywords. For anything else, contact your account manager via Settings → Subscription. See Projects.

How do I switch projects?

Use the project switcher in the top-right of the header. It lists every project you belong to, in alphabetical order, with a check mark on the current one. Selecting a project opens its dashboard. If only one project is listed, that is the only one you have access to. See Projects.

Data and scans

How often is data collected?

On your project’s scan schedule, which is Daily, Weekly, or Monthly (or Disabled). The same schedule drives all four channels: prompts, keywords, social accounts, and websites. Open Settings → Settings to see the interval, the item counts per channel, and when the next scan is due. The schedule is set for you; ask your account manager to change it. See How GripIQ works.

Can I trigger a scan manually?

No. There is no “scan now” or “refresh” button anywhere in the app. Scans run automatically on your project’s schedule, and results appear as they arrive. The only actions you start yourself are generating prompt suggestions, tracking a related keyword, and exporting answers to CSV.

Why is there no data yet?

New projects have nothing to show until their first scan completes. Prompt answers show “Answers populate after the next prompt run — check the scan schedule for cadence.” Keyword pages show “No scan data” or “SERP scan pending”. Search volume, related keywords, and the seasonality heatmap fill in over later runs. Check the scan schedule under Settings → Settings to see when the next run is due.

Why does share of voice show “Share of Voice could not be calculated”?

Because there is nothing to divide. Either no AI answers have been collected yet, or answers exist but none of them mention any of your own brands. Use Go to AI Monitor on the banner to check your prompts: prompts that never name your category or your brand rarely produce brand mentions. See AI Monitor.

Is Pinterest supported?

GripIQ collects posts from Facebook, Instagram, X, LinkedIn, TikTok, and YouTube. Pinterest appears in the platform list but posts are not collected for it, so it does not contribute to social metrics. Ask your account manager before planning around Pinterest coverage.

AI Monitor

Which AI models answer my prompts?

Three, one per assistant that GripIQ monitors: ChatGPT, Gemini, and Claude. For each active prompt, each model is asked the question separately, so you can compare what a real user of each assistant is told. GripIQ uses the model each assistant serves its own users by default and follows along when that changes. The Models KPI on the AI Monitor overview shows how many distinct models produced answers in the selected period. See AI Monitor.

How do I add prompts?

Open AI Monitor → Prompts and select Smart generate (labelled Auto-generate when the project has no personas). Choose a persona, add optional instructions, pick a count from 1 to 10, and select Generate. New prompts arrive with status Suggested; approve the ones you want. To have prompts written for you instead, contact your account manager via Settings → Subscription. See Add prompts.

What does Visibility mean?

Visibility is the percentage of answers in the selected date range that mention any of your own brands. It answers “how often do the AI assistants bring us up at all”. It is not the same as share of voice, which compares your mentions against every monitored brand. Both appear on the AI Monitor overview. See Read the overview.

What are Sources?

When an AI model searches the web while answering, GripIQ stores the pages it consulted. Open any answer and the Sources list shows those pages with their title and domain; each opens in a new tab. The Top Domains card aggregates them into “sources that AI models cite most frequently in their answers”. See Inspect answers.

Can I export answers?

Yes. On AI Monitor → Answers, select Export CSV to download the answers that match your current filters. A single prompt’s answers can be exported from its detail page, where Export CSV appears once the prompt has at least one answer. The file uses semicolon-separated columns: prompt, answer, model, brands mentioned, sentiment, date. See Inspect answers.

Keywords

How do I add keywords?

The one way to add a keyword yourself is the Related keywords card on a keyword’s detail page: select Track next to a suggestion. The keyword starts being scanned on the next run. For a larger set, contact your account manager via Settings → Subscription. See Keyword Monitor.

What do position 21 and “Not ranking” mean?

GripIQ scans the first 20 search results. If your domain is not in that range for a keyword, the position state reads Not ranking, and on the opportunity matrix the keyword is plotted at position 21 so it stays visible at the bottom of the chart. No scan data is different: it means no scan result exists yet for that window, not that you rank badly. See Keyword Monitor.

Why does the seasonality chart say it needs data?

The search seasonality heatmap draws 12 months of monthly search volume per keyword. Until that history exists, the card reads “We need monthly search volume history to draw this. Data will fill in over time.” Search volume is refreshed for tracked keywords over time, so the heatmap fills in month by month. Nothing is broken and there is nothing to configure.

What is the opportunity matrix?

It is the single card on Keyword Monitor → Strategy. Each bubble is a tracked keyword: the horizontal axis is monthly search volume, the vertical axis is your SERP position (1 = best), bubble size is cost-per-click, and colour is search intent. The quadrants are Cash cows, Quick wins, Niche champions, and Don’t bother; bottom-left is high volume with a low rank, so those are the quick wins. Selecting a bubble opens the keyword. See Keyword Monitor.

Insights

When are insights generated?

Once a week, in the early hours of Monday. One run covers all four channels — Web, Social, AI, and Keywords — and looks at the previous seven days. Insights arrive with status Published and count as open until you act on them. The Insights item in the sidebar carries a badge with the open count. See Insights.

Why is insight generation paused?

Because nobody has acted on the existing insights. If a project already has insights and no insight status changed in the last seven days, the weekly run is skipped and the banner “Weekly insight generation is paused” appears on the dashboard and the Insights list. Apply, schedule, postpone, or reject an insight and generation resumes at the next weekly cycle by itself. See Insights.

What is the difference between Postpone and Schedule?

Schedule puts the insight on a date in the calendar — you pick a date and it appears there as planned work. Postpone parks it: you pick a reason (Discuss, Later, Needs info, or Other, with a note required for Other) and may add an optional revisit date. Use Schedule when you know when it happens, Postpone when you do not. See Insights.

Can I give feedback on an insight?

Yes. Every insight has Vote helpful and Vote not helpful buttons; your vote is stored per user and it does not change the insight’s status. As the app puts it: “Your feedback helps us make better and more relevant recommendations.” Voting also works from the insight modal on the dashboard. See Insights.

Plans and quotas

Where do I see my limits?

On Settings → Subscription. The Quotas card shows current usage against your plan limits as “used / max” with a bar per quota: brands, personas, prompts, keywords, insights, and team members. Usage is counted live, so it reflects what is in the project right now. The exact numbers per tier are listed on Plans.

What happens when I hit a limit?

The action is refused with the message “You’ve reached your … limit (…). Upgrade your plan to add more.” You keep everything you already have; you just cannot add more of that item. Over-quota values appear in red on the Quotas card, which can happen if your plan changed after the items were created. See Plans.

How do I upgrade?

There is no self-service upgrade or payment in the app. Contact your account manager, whose name and email address are on the Your account manager card at Settings → Subscription. They adjust the subscription, and the new limits apply as soon as it is updated. See Plans.

What happens when my subscription ends?

Without an active subscription every limit becomes zero: no new scans run, no weekly insights are generated, and nothing new can be added. The Subscription page then reads “No active subscription — This project has no active subscription.” Data already collected stays visible. Subscriptions can renew automatically; contact your account manager to check yours. See Plans.