How-to
Add or change social accounts
See which social accounts are followed for a brand and how to get one added or removed.
Social accounts belong to a brand, not to the Social Monitor page.
See which accounts are followed
Section titled “See which accounts are followed”- Open the brand you want to check from your brand list.
- The brand detail page lists the brand’s websites and its social accounts, with the platform, the handle, and the status of each.
Where accounts come from
Section titled “Where accounts come from”| Source | Meaning |
|---|---|
| Website | Found automatically in the brand’s website, from the links to its social profiles |
| Manual | Added by your account manager |
Account statuses
Section titled “Account statuses”| Status | Meaning |
|---|---|
| Waiting | The account is queued and has not been collected yet |
| Active | Posts are being collected |
| Not found | The profile could not be reached at the stored address |
| Disabled | Collection has been switched off for this account |
Change an account
Section titled “Change an account”Adding, editing, and removing social accounts is not possible from the app. Your account manager sets this up for you — contact them via Settings → Subscription. Have the platform and the profile address ready.